Refund policy

We want you to feel confident in your purchase.

Returns are accepted within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging

Due to the nature of our products, we are unable to accept returns on items that have been used or worn.

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

To start a return, please contact us at christygthompson@immortellesilk.com